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Information Center |
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| Below is a list of frequently asked questions
from our customers. Simply click on the inquiry to display the answer and
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How secure are my transactions on Heath Zenith Online Outlet?We want you to feel completely secure when ordering Heath/Zenith Products. The Heath/Zenith Online Outlet is secured by utilizing 128-bit SSL certificates, thereby offering the highest level of encryption or security possible. This means you can rest assured that communications between your browser and this site's web servers are private and secure. You can verify our security certificate at the bottom of each page by clicking on the Authorize.net image.
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What is your privacy policy?The security of your personal information is extremely important to us. We never sell or rent your personal information to any third parties under any circumstances. We're committed to protecting the security and privacy of any personal information you provide to us.
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What is your Return Policy?Heath/Zenith is committed to customer satisfaction and wants you to be completely satisfied with your purchase. Should you need to return a product for any reason, please contact us within 30 days of your original purchase date. Go to Contact US and one of our Customer Service Representatives will be happy to assist you with your return .
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Do you sell any used or reconditioned products?We sell both Factory Closeout (new) products and Factory Reconditioned products on the Outlet. The Factory Reconditioned products are tested by the original factory to ensure proper operation of the product. Factory Reconditioned products may have slight blemishes in the finish.
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How can I find the status on my order?To view your Order Status and Order Information, log into your account at My Account. Once there you click on the My Orders link, and from there you will find the status of your order(s).
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How long does it take to ship an order?In most cases, orders shipped via regular UPS Ground Service are shipped 1-5 business days after the receipt of the order. Orders requested to be shipped via UPS Next Day Air must be received no later than 1 p.m. central time in order to ship the same day. Any orders received after 1 p.m. will not be shipped until the next business day.
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What does Order Processing mean?"Processing" means your order has been submitted to the warehouse and is being prepared for shipment. Over 98% of our orders are in stock and ship out via UPS Ground within 1-5 business days. At times, there could be a 24-48 hour delay in updated Order Status information.
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How can I place my order?You can place your order online via the Heath/Zenith Online Outlet by placing the quantity of the product you wish to order in your shopping cart, or you may call Heath/Zenith Customer Service at 800-858-8501 (8am-5pm CST). Orders will be accepted for products offered only on the online outlet.
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What method of payment will you accept?The Heath/Zenith Online Outlet accepts payment via credit cards. We do not accept cash, checks, or money orders.
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How much is sales tax?Any required sales tax will be calculated and applied to your order during the checkout process. You will be notified of the amount of sales tax before completing your transaction.
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Do you accept orders outside of the United States?No, at this time we only ship within the United States.
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Do you have a catalog you could send me?The products sold on the Outlet are not available in a Catalog. We strive to provide complete product detail on the Outlet. If you have questions about any of the products, please Contact Us.
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How can I contact the Heath/Zenith Online Outlet?For full contact information, please visit our Contact US page.
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A note about the Heath/Zenith Online Outlet.While we continually strive to maintain the accuracy of the information in the Online Outlet, we are not responsible for typographical or pictorial errors or errors due to changes in manufacturer's specs.
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